Tuesday, September 01, 2009

CRM E-Mail Router with Microsoft BPOS?

I'm working on migrating our company to Microsoft BPOS. Honestly, this is the first business-related activity I've found exciting and interesting in a very long time, and I think the whole BPOS offering looks fantastic.

I have a concern though. We operate a Microsoft CRM system in our office, and use the CRM E-Mail Router with automated workflows, to send various system-generated e-mails. This afternoon I tried to find a definitive statement online that would indicate whether or not the CRM E-mail Router will work with the Exchange Online service provided by BPOS. I found nothing definitive, and almost nothing anecdotal.

I did find one old reply on a message board that stated the configuration wasn't possible yet, but might be available soon. (That was from April, 2009.) I found one other mention, here: http://www.dynamicscrmtrickbag.com/2009/05/05/bpos_happyending/, that states the configuration isn't a choice.

Maybe I'll get lucky, and the MS team that responded to Richard Knudson will let me know whether or not I can use the E-Mail Router with Exchange Online, and if not, when that will be possible.

Or maybe not. But you can't blame me for trying, right?

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